Service Technician 1

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Job Title:   Service Technician (Level I)

Job Summary:

Proficient in performing precision tune-ups with the ability to perform minor HVAC repairs. Working with a high degree of honesty and integrity to promote a positive image. Excel in communication and follow through to properly complete task at hand and most importantly “Deliver Exceptional Customer Service” by establishing a great rapport with the customer.

Job Duties:

  • Deliver exceptional service to ensure customer satisfaction
  • Establish a great rapport with the customer
  • Ability to perform minor service repairs on HVAC equipment
  • Proficient in sales of HVAC equipment and service agreements
  • Perform Precision Tune- Ups
  • Ability to complete required paperwork and assigned tasks effectively and efficiently
  • Ability to adapt to changes
  • Follow all standard operating procedures

Education and Experience

  • Minimum of 1 year HVAC Service, Maintenance and Repair experience
  • EPA Certified Universal
  • High School diploma or equivalent

Key Competencies:

  • Drug free
  • Valid driver’s license
  • Satisfactory driving record as required by the company’s insurance provider
  • Background check
  • Confident and self motivated
  • Excellent work ethic and professionalism
  • Highly Dependable, punctual and efficient
  • Detail oriented
  • Professional appearance and demeanor
  • Excels at following all Standard Operating Procedures
  • Set sales goals (daily, weekly, monthly & yearly)
  • Quickly acclimate to extreme temperatures

Physical Requirements:

  • Able to work in extreme temperatures
  • Able to adapt to all environments including but not limited to confined spaces, roof tops, etc.
  • Able to lift over 50 pounds
  • Able to work extended daily work hours
  • Flexibility to work nights, weekends, holidays, and on-call
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About Author

Frank Alexander is an experienced engineering professional who holds a Master of Engineering degree from North Carolina State University and an MBA from the University of South Carolina.

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